A big part of business is communication. Whether that’s in your marketing, sales process, delivering the service, managing team or liaising with suppliers, we cannot underestimate the importance of good business communication. Here are some business communication tips I’d like to share with you 1. Telemarketing & phone calls The worst thing you…
When I’m business coaching clients and we’re talking about goals, I always ask what the ‘end game’ is (exit strategy). What does the person want to do at the end of the day? Is the objective to start or grow a business, to franchise, or sell, purely be a cash cow or perhaps be their…
Smart decision making is a whole area of challenge for many people and many business owners. Will I or Won’t I are so strong that we often simply decide to put that decision on hold, in other words, make no decision. Below I’ll go through some processes around good decision making and the following through…
In business, there are so many things that we are taking control of. There are also things that we cannot control. If you’ve ever done a SWOT (Strengths, Weaknesses, Opportunities, Threats) Analysis, you will know that often the threats (which are external) are often the things we cannot control. The Serenity Prayer probably says it…
Google Reviews are gold for your business. In this blog, I’m going to cover everything from the importance of attaining Google Reviews, how to get them, how to deal with poor reviews (and good ones) and how to take those reviews to the next level in your marketing. Google Reviews – why they are…
Google My Business (affectionately known as GMB) is a powerful digital marketing tool. Whilst it started in June 2014 it has really come into its own over the last couple of years. Now it’s a marketing tool that I recommend almost everyone that I do business coaching with. As a bonus, it’s free! An interesting…
Now more than ever, virtual meetings are becoming more of a norm. I have found that more people are willing to meet virtually, whether that be for a business meeting, team catch-up, client catch-up or even an initial ‘meet and greet’. Whether you are using Zoom, Skype, Teams or some other system, many of the…
As an experienced business coach and marketer, I’m frequently watching what other people do in their marketing, including social media. It’s not always done right, or well. Whilst these tips are around business social media, really, I think many of the principles apply across the board – personal or business. Do’s and don’ts for…
For some, they believe working in a family-run business means a more relaxed working environment and a ‘one big happy family’ feel. Whilst some family-run businesses may well treat all their staff like a member of their family, it’s not that frequent. More often the challenges outweigh the benefits. However, having said that, some family…
Some business owners struggle to sell, let alone upsell. The upsell doesn’t have to be a ‘hard sell’. It also doesn’t need to be difficult. Did you know, that in a service-based business, once you do business with someone, all you have to do is ask? Offer an upsell and 50% (yes 50%) of your…