Selling the ‘intangible’, which is what services often are, is harder than a product. Unlike a piece of furniture, or a car, or a jumper, there is nothing physical that you can touch, feel, or photograph as such, but services (usually something you can’t feel or touch) can be sold very effectively. You just need…
As a business coach, I’m often focussing on problem solving, or getting in more sales, or improving the bottom line financially. However, there is absolutely no reason you can’t do well in business and have a good time, enjoying achieving your goals. Here are Some Practical Tips on How to Have Fun in Your…
Published 15 October 2014. Updated 17 December 2025. In both business and professional life, a lot can be said and written about the best ways to set goals and plan in order to succeed. There are also many different ways to do this, from more traditional methods to scrapbooking and imaging and mapping your…
Published on 15 April 2015. Updated on 8 December 2025. In today’s hectic lifestyle, all of us face days with packed schedules from morning to evening. If you’re a business owner, then chances are that you’re also working nights or early mornings on bookkeeping, invoicing or quotes. Time seems to disappear and the weeks…
Starting (or buying) a business can be a big deal, or quite minor. If you’re doing something else and just starting your business initially as a ‘side hustle’, you should still follow these steps, as time is money and you want to be sure you’re doing what is right. If you’re planning on going big,…
Some businesses master customer service very well, and others well, it’s sadly lacking. I saw this about both small and large businesses. I’ve seen some shocking customer service behaviours by large businesses, as much as small businesses. Here are some tips on how to get on the road to mastering your customer service, but first,…
I frequently work with businesses which are in growth mode and doing really well. What I know from experience is that during that growth, there are absolute teething pains, often which come about because a business is set up and structured as a smaller business and no-one has taken the time to put things in…
As an experienced business coach, it’s rare that I need to say to someone, it’s time to call it quits in your business. But although rare, if I have to, I will have that discussion with a client. Calling it quits is never something we want to do in business, but there are instances where…
Mindset plays a huge role in the results and outcomes we achieve (or not) in our lives and our business. A negative mindset can literally strangle your business. Be honest, think about your friends and associates (or even yourself) – have you ever seen someone who is super negative, but also super successful? There…
Published on 16 Nov 2013. Updated on 24 Sep 2025. Communication, and its needs, are obvious to human civilisation and were established some time ago. There are various modes of communication, but the ultimate motive is to convey the right message to the right person with the right meaning. With the modernisation and ever-changing…