Donna Stone Business Consultancy Customer Service

Customer Service – Are You A Duck Or An Eagle?

You’re no doubt thinking what have ducks and eagles got to do with business?   I recently saw an amazing phrase: “Differentiate yourself from your competitors.  Ducks quack and complain.  Eagles soar above the crowd”. If you ask the average business what their customer service is like, they will probably say anything from “good” to “great”.  However if you asked…

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How coaches & leaders can nurture

How Coaches & Leaders Can Nurture

All coaches and leaders need to nurture their people, whether you are a corporate leader, run a Mastermind group, run a B2B Networking Group or are a business coach, mentor or trainer.   Leadership, training, and coaching should be actioned where you lead by example and help others grow. Read Goal Setting Planning for Business Owners.…

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