Business communication can take many different forms, ranging from verbal to written. Communication can be between employees within the same company, or between a company and its customers, suppliers and partners, or even with a business’ prospects. The reasons for business communication can also differ greatly, but it is usually intended for the benefit of…
So often business success is based on how high your website is ranked and getting onto page one in Google search. This means you want to become Google’s best friend. By ‘loving’ Google, you will be rewarded. Here are tips on how to earn the good favour of Google: …
What are you not saying or seeing or not hearing in your business? Business communication is very important. So often in business we miss things. We don’t communicate as effectively as we should, or miss things or perhaps don’t always ‘hear’ what is being said (or often, not said). Read It’s Mid-2017 – How…
As a business coach, I am talking to business owners every day and there is definitely a stigma around the word ‘sales’ and about being a ‘salesperson’. Firstly, can I say ‘sales’ is not a dirty word! There is a mindset out there that business owners don’t want to be a salesperson because they draw…
Great customer service is vital for a retail business. Getting customers to your store through promotions, events, activities and a great website can be a head start to get visitors and a register which doesn’t stop. To turn these visitors into customers is the actual goal and more so, have these people coming back time…
As business owners, we all want to maximise our profit. We can certainly charge more, or work harder and increase our sales. We can ‘trim the fat’ and cull other expenses. We can cut electricity power bills. We should always aim to reduce waste. Wasted electricity is just one (of many) areas as business owners…
One of the single most important factor for any business is receiving reviews, recommendations and referrals by their customers on the products or experience they have shared with the business. If there is one reason as to why your business doesn’t receive reviews, it is because you are not asking for it. Read Business Plan…
It’s that time of the year again when you have to reevaluate your business goals. Although not many companies observe this, it is a good business practice to reevaluate and tweak goals in the business in relation to what you have already achieved and what you want to in the coming 6 months. Alternatively, if you…
In sales, many people believe that receiving an objection is a bad sign. However, if you approach the objection in the right way, then it helps you realize that this is actually a good sign – or rather a great sign. When someone gives you an objection they are essentially saying “I am not convinced…
One of the simplest (and quickest) ways that a salesperson can fail is by not preparing themselves beforehand for a sales meeting. It is crucial, not just to portray the right behaviour and wear the right attire, but also to have enough knowledge about the person you are about to have a meeting with. This…