Some businesses master customer service very well, and others well, it’s sadly lacking. I saw this about both small and large businesses. I’ve seen some shocking customer service behaviours by large businesses, as much as small businesses. Here are some tips on how to get on the road to mastering your customer service, but first,…
I frequently work with businesses which are in growth mode and doing really well. What I know from experience is that during that growth, there are absolute teething pains, often which come about because a business is set up and structured as a smaller business and no-one has taken the time to put things in…
As an experienced business coach, it’s rare that I need to say to someone, it’s time to call it quits in your business. But although rare, if I have to, I will have that discussion with a client. Calling it quits is never something we want to do in business, but there are instances where…
Published on 8 July 2014. Updated on 29 October 2025. These are indeed tough times for many business owners, when survival needs business and fiscal smarts to stay on top of everything. However, unfortunately, there are some ‘nasty tricks’ some businesses action when endeavouring to get business. I’m going to talk about those tricks…
Mindset plays a huge role in the results and outcomes we achieve (or not) in our lives and our business. A negative mindset can literally strangle your business. Be honest, think about your friends and associates (or even yourself) – have you ever seen someone who is super negative, but also super successful? There…
Published on 16 Nov 2013. Updated on 24 Sep 2025. Communication, and its needs, are obvious to human civilisation and were established some time ago. There are various modes of communication, but the ultimate motive is to convey the right message to the right person with the right meaning. With the modernisation and ever-changing…
I recently saw a post on Facebook where a business owner said she felt her friends were pulling away from her as she became more successful in business. She discussed this with one of her friends and the response was “… you’re growing too fast … feels like I’m being left behind … struggling with…
Let’s face it, some of us are better at sales than others, but we were not always great and I’ll bet, even if you’re great at sales now, you’ve made some of these mistakes at some point. Perhaps even recently, when you’ve been rushed and not done what you know you should. So, whether you…
When you have a positive mindset, you are better at positive problem-solving as well as seeing the possibilities and opportunities within your business. Those with a positive mindset are less likely to be downtrodden nor will they quit and give up. They see a positive future and attract similar-type people who may become clients, employees…
Published on 16 Oct 2013. Updated on 23 Jul 2025. Creating a business from scratch (from concept to reality) sometimes needs something out of the “norm”. Though we listen to so much discussion about the traits of a successful businessperson, some of the qualities of a startup entrepreneur are different. Let us discuss a few of the most…